Frequently Asked Questions

Compliance Desk uses simple pay-as-you-go pricing with no subscriptions or monthly fees:

• Standard Compliance Check: $29.00 USD per client
  Includes Identity Verification, KYC, AML, and PEP screening
• Equifax Credit Check: $10 CAD per transaction (Canada only)
• AI-Assisted Failure Resolution: +$10 USD per transaction (optional)
  Only charged if enabled and a verification fails

Yes! New accounts receive 10 free verifications or 30 days, whichever comes first. After the trial, you only pay for what you use.

No. Compliance Desk is purely pay-as-you-go. There are no setup fees, no monthly minimums, and no subscription charges. You only pay when you run a verification.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. Payment is charged instantly when you initiate a verification.

If a verification fails due to a technical error on our end, you are automatically refunded. Refunds for other situations are handled on a case-by-case basis. Contact support@ashta.ai for assistance.

Pay-as-you-go: each verification is charged upfront to your saved payment method. You'll receive an itemized receipt for every transaction. All receipts and transaction history are available in your billing dashboard.

Each standard compliance check ($29.00 USD) includes:

• Identity Verification - Biometric liveness check and document verification
• KYC (Know Your Customer) - Customer due diligence verification
• AML Screening - Anti-money laundering checks
• PEP Screening - Politically exposed persons check
• Sanctions Screening - Global sanctions list check
• Immutable Audit Trail - Complete verification history
• PDF Report - Downloadable compliance report

When a verification fails (e.g., document issues, data mismatches), our AI analyzes the failure and generates clear, actionable instructions for your client to resolve the issue. This is an optional add-on ($10 per transaction) that's only charged when:

• You enable the feature before running the verification
• The verification actually fails

If the verification passes, you're not charged for the AI-assist feature.

Equifax credit checks are currently available for Canadian clients only at $10 CAD per check. This provides single-source and dual-source KYC verification along with credit information.

Compliance Desk is designed for licensed mortgage agents, insurance agents, and other financial professionals who need to perform client verification and compliance checks. While a professional license is not mandatory to sign up, our platform is built specifically for regulated workflows.

We implement multiple layers of security:

• Encryption at rest - All sensitive data (SSN/SIN, addresses) encrypted using industry-standard encryption
• Encryption in transit - All connections use HTTPS/TLS
• Secure authentication - Passwords hashed with industry-standard algorithms
• Rate limiting - Protection against brute force attacks
• Audit logging - Immutable logs of all actions

All data is stored in the United States using secure cloud infrastructure. Our verification partners are SOC 2 Type II compliant.

Client verification data is retained for 7 years to comply with financial regulatory requirements. You can request data deletion by contacting support@ashta.ai, subject to legal retention requirements.

No. Client data is never used to train generalized, shared, or cross-customer AI models. Your data remains private and is only used to provide the service you requested.

We comply with:

• PIPEDA - Personal Information Protection and Electronic Documents Act (Canada)
• CCPA/CPRA - California Consumer Privacy Act (USA)
• Provincial Canadian privacy legislation

Our verification partners are SOC 2 Type II certified.

Our support team is available Monday to Friday, 9am-5pm EST. Email us at support@ashta.ai for assistance.

Yes! Our platform is designed to be self-service with an intuitive onboarding flow. If you need additional help, contact our support team and we'll guide you through the setup process.

Compliance Desk is provided on an "as-is" basis without a formal SLA. We strive for high availability but cannot guarantee uninterrupted service. For enterprise SLA requirements, contact support@ashta.ai.

• Pay-per-use pricing - No subscriptions, no monthly fees. Only pay when you run a verification.
• All-in-one platform - Identity verification, KYC, AML, PEP screening, and credit checks in one place.
• AI-assisted features - Smart failure resolution helps you and your clients quickly address verification issues.
• Built for regulated professionals - Designed specifically for mortgage and insurance agents who need audit-ready compliance.
• Immutable audit trail - Every action is logged and traceable for regulatory compliance.